Pilot Agency - 2 Stars

Location: Berlin NJ

Care Needed: Behavioral Interventions

Safety

Length of Care: 5 years

Review

Agency lacks ability to provide adequate training to its staff and fails to provide safety to its residents

Bancroft - 2 Stars

Location: Cherry Hill & Burlington Day Prigram

Care Needed: Behavioral interventions (e.g. communication assistance)

Length of Care: 1 year - 5 years

Review:

My son attended both the Jacob Schaeffer and Burlington day programs for less than 3 years. He never received a specific behavior plan to support his behavioral needs. He was in the ER several times for aggressive assaults from other clients. Director and managers have little input into changes that will take place in the Program. Changes in staff at the Program are not communicated to families. The day programs are driven by decisions from the executive staff and not the managers on the ground.

Broadway Respite and Home Care - 2 Stars

Location: Monroe Township, NJ

Care Needed: Behavioral interventions (e.g. communication assistance)

Length of Care: Less than 6 months

Review:

There is only one regional manager that oversees more than one of their group homes. Without a full-time manager in the home daily, the residents are being neglected. A group home is only as good as it's management. Community outings other than tagging along to the supermarket are a rarity. The day program is mostly watching television. My child has had several injuries with no explanation as to how it happened. No one ever witnesses these injuries severe enough that it is guaranteed my child has cried out when they have happened. The communication is very poor on the part of the staff at Broadway to the point where emails with direct questions are ignored and phone calls not returned. There is one staff there that is exceptional and pulling the weight of the work at the house. Sadly, good staff when taken advantage of and not recognized or compensated appropriately eventually leave.